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Blank expenses entries after successful scans in app

Bug reports

In 3 out of the last 10 scans, when I use the mobile app (on Android) to capture a receipt, it appears to capture correctly, I hit done, and it starts extracting. When I check the app a few minutes later, the image is gone and there’s either a completely blank expense entry, or just a subtotal and no image.

Posted by Gareth Morgan ·
Status: Completed2 comments

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Comments2

  • Antti Laitinen

    Team•

    Aug 25, 2025

    In the new mobile app release, both points has been addressed. Once the app update is live, there will be two new features related to this:
    - Every scan is placed into an offline queue until it has been uploaded in full. This should basically eliminate all cases of this.
    - There will also be a separate setting to save each scan to the camera roll.

    The AI process for capturing the details runs independently of the image upload, and on slower networks the text-based AI might complete faster than the image could be uploaded. The offline queue / cache will resolve this.

  • Gareth Morgan

    •

    Apr 27, 2025

    If the scanning app also saved a copy of the image to the device camera roll, it would be easy to add the image back to the expense entry. As it is, I’ve discarded the receipts (because they were apparently successfully captured)…